Responsiveness
- Relationships is a key value of our business and communication through our Customer Services team is aimed at providing a clear and flexible offering to our customers.
- We believe we have never lost a customer through poor service.
- We constantly review customer feedback and have a robust customer feedback review programme as part of our monthly business performance review process.
- We offer flexible delivery options, including customer stock holding and just-in-time delivery.
- Our technical team are 6-Sigma trained to identify and address technical issues as they arrive, including offering development support and liaison with tooling design and manufacture.
- We have links with organisations that offer conventional tooling manufacture as well as 3D/Additive
- Manufacturing and prototype manufacture.